Do I need a passport?
Yes, you will need a passport to travel outside of Nigeria. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding. For local flights, you can also fly with a valid driver's license or national ID card.
Do I need a Visa?
As visa regulations differ from country to country, please check with the respective Embassy directly. Please note that certain countries will require a visa even if you are only transferring, switching airports or in transit in that country.
Can I travel with a one-way ticket to any country?
Yes, it is possible to travel on a one-way ticket. However, this depends on your status as a citizen/resident or travel document and your destination.
Is flying safer than taking a train or bus?
Flying is the safest form of long-distance transport the world has ever known. In 2018, some 4.3 billion passengers flew safely on over 46 million flights. The fatal accident rate was 0.28 per million flights, the equivalent of one fatal accident for every 4.2 million flights. Yet we still have accidents, so we know there is room for improvement. Each fatality is a tragedy. And that rededicates everyone in the aviation industry to our common goal of having every flight take-off and land safely.
How should security be handled during my next trip?
We refer to "Security" to designate all procedures which aim to protect passengers, staff and planes from accidental/malicious harm, crime and other threats. Baggage screening and ID control are part of the security measures that you will have to go through when traveling by air. Familiarizing yourself with these procedures will allow you to pass through security checks as quickly as possible. You have to know that security measures are constantly being updated and may vary from country to country. We recommend that you read the latest security advice from the airport of departure before every flight.
What should i do if an emergency arises
?Follow the instructions of the cabin crew who are trained to manage the situation and evacuate passengers within 90 seconds. If you are told to evacuate, it is extremely important to leave all your carry on baggage behind.
When do I pay for my booking?
You should pay immediately on the day the booking was made in order to have the quoted price guaranteed. Please note that the airline reserves the right to cancel your flight at any time and without notice if payment has not been confirmed.
What should i do if an emergency arises?
Follow the instructions of the cabin crew who are trained to manage the situation and evacuate passengers within 90 seconds. If you are told to evacuate, it is extremely important to leave all your carry on baggage behind.
Are there specific seats available for kids
Babies: On longer flights some airlines provide a bassinet for very small children. There may be an age, weight and/or size restriction on their use, so check with your airline if you are requesting one. Kids older than 1 year: The safest way of traveling with a small child is to purchase an approved car seat. There are different safety standards worldwide for car seats, and not all are accepted by airlines. Please check with your airline. If accepted by the airline, you will probably need to show the approval labels to the cabin crew onboard and you are responsible for fitting the seat yourself. Make sure you don't obstruct other passengers access to the aisle.
All i need to know about traveling with pets?
Traveling with your furry friend or pet is possible. Today more and more airlines are making arrangements for passengers to take pets especially dogs and cats on board. But in addition to adhering to the IATA Live Animals Regulations, some countries and airlines have their own specific requirements for the carriage of live animals. This why it is very important that you check the specific procedures that will apply to your trip with the airline directly.
What are my rights as a passenger with regard to accident or incident as related by air journey?
The "Conditions of Contract and Other Important Information" details airline liability with regard to passenger death or bodily injury, loss of or damage to baggage, and for delay. It also defines passenger rights and obligations for denied boarding, check-in times, baggage and the transport of dangerous goods. There may be some regional adaptation of the ticket notice. Please check out the ticket notice applicable to the country of departure indicated on your ticket: www.iatatravelcentre.com/tickets
Where can i find passports, Visas, Health Regulations advise?
The IATA Travel Centre is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination. Our immigration specialists constantly update this information. But rules and regulations change on a daily basis. Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.
How long does it take for refund to be processed?
Refund may take a period of 48 hours to 3 weeks to be processed depending on the airline. Also, amount to be refunded will be based on type of ticket purchased, i.e. whether ticket is refundable or not are all instrumental based on the airline policy of such ticket. Amount to be refunded is dependent on airline policy as well given to other incident such as no show after the departure date has commence or it is a partly used ticket where one leg has already been flown etcetera. Be rest assured our team of consultants will be willing to assist you clearly on this.
How do I make a seat and meal request?
In some cases this request may not be free, you can sent it to us for confirmation and can equally can do it on the airline's website 24 to 48 hours before your flight when the online check-in opens.
When do I check-in and at which terminal?
In most case, you will be able to check-in online about 24 - 48 hours before your international flight on the airlines' website. You should also arrive at the terminal stated on your e-ticket at least 1 hour prior to departure for local flights and at least 3 hours prior to departure for international flights.
When is the best time to book a flight?
The best time to book is when you see a ticket price that you can afford. We do recommend that for trips in June, July, August and September, you purchase your flights in either February, March and April to take advantage of even lower prices. This is because some airlines may have plenty of availability and you can take advantage of the cheaper pricing.
What is an E-Ticket? How do I receive my ticket?
An e-ticket is the electronic travel document that you will use to board the flight. Once the e-ticket is issued, your travel information is stored in the airline database. Upon confirmation of payment, your ticket is issued and the e-ticket is sent to the email address that you used when making the booking. The e-ticket must be presented at the airline's counter for you to board the plane.
How do I request a wheelchair?
Please email us, listing your booking reference number and stating your request.


Which countries do you provide visa assistance to?
Visa assistance is provided to all countries people can travel to.
Do you assist clients with documentation in the visa procurements process?
No, customer will have to provide all supporting documents required by the embassy. However, our team of consultants will provide suggestions on how every cases can be handled and guidiance provided to every categories of visa applicants.
How much do you charge for visa assistance?
Our charge ranges from consultation fees and depending on the nature of work we would have to put overtime based on the category and readily available requirements of the applicants.
Are visas processed by your company guaranteed?
The mebassy has the final say on approval of visa applications, however, we will carry out as your consultant all necessary efforts required to see that your applications are successful, these includes appeal of a negative decision of a consular.


What type of services does my hotel comes with?
Depending on the choice of room, customer may be entitled to a bed and breakfast or bed only option and other complimentary services such as free Wi-Fi, airport pickup, complimentary drinks on arrival are features associated with different hotels as per your request.
How do I complete a hotel reservation on the portal or form?
Enter your destination city or hotel name, check in and check out dates, number of rooms required and number of guest. Click on search button to obtain options or submit button so a dedicated staff can be in contact with you immediately.
How long will my hotel reservation remain active?
Depending on the hotel policy you may have to book and buy before hotel time limits / cancellation period or engage in Instant purchase.
Are visas processed by your company guaranteed?
The mebassy has the final say on approval of visa applications, however, we will carry out as your consultant all necessary efforts required to see that your applications are successful, these includes appeal of a negative decision of a consular.
Can I make a dummy hotel reservation (for visa purposes)?
yes of course, do feel free to contact us requesting for a dummy hotel reservations. Alternatively, should you process yourself online, you have to be conscious of the hotel time limit.


Can I travel if the name on my flight ticket is not exactly the name on my passport?
No, name on passport should be captured same as on the ticket, any error will prevent passenger from travelling.
Are fares quoted on your portal inclusive of taxes?
Yes, All fare quoted are inclusive of taxes, hence customer does not need to make any additional payments.
How do I make changes to my flight after I have completed a booking?
After booking is completed but payment is not effected, changes can be made free of charge by rebooking the correct itinerary on the portal. But once tickets has been issued, changes will usually attract a fee although depend on the fare rules of such ticket. Alternatively, tickets issued may also be voided if errors are related to names and other flight information.
Can I make changes to my name after ticket has been issued?
Depending on the airline rules, changes can be made on a name at a penalty fee, however some airline do not accept name change after ticket has been issued.
How do I cancel my ticket?
You can cancel your ticket by contacting us via any of our channels with your details and reasons of cancel a minimum of 72hours before flight departure.
Can I transfer my ticket to another person if I can no longer travel?
Tickets once purchased cannot be transferred to another person.
Do infants need a passport to travel?
Yes Infants need passport to allow check in formalities to be completed at the airport during international travel.
Do infants have to pay for travelling?
Yes infants are charged approximately 10% of adult fare.
Can a minor travel unaccompanied?
Some airlines permit travel by minors alone whilst others do not accept unaccompanied minor. Depending on the airline policy. You can always find out before purchase of tickets.
Missed my flights and want to reschedule, do I have to make any payment for changes?
Rescheduling of flight should customer miss original flight would depend on the rules of the ticket, i.e. Most would require a NOSHOW fee and then the fare difference should a different fare now available different from the original fare.
Do I need an ID when travelling with Domestic flights?
Yes, you will need to present any one of these national ID i.e. Voter ID Card, National ID Card, Drivers license or Passport at the check in before boarding.
What is the difference between a non-stop flight, a direct flight, a technical stop and a connecting flight?
The differences are: Non-stop or nonstop flights get you to your destination with no stops along the way. Direct flights will also take you to your destination but in some selected cases, there may be a stop in between without you having to leave the aeroplane and sometimes a transit visa is required. A technical stop also does not require you to leave the aeroplane as it is commonly used to refuel the aircraft or pick up additional passengers. A connecting flight requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination. Some airlines do not require a transit visa for passengers when changing planes. A transit visa may be required if passengers are changing airport though.
Where can I put in my frequent flyer number?
You can add your frequent flyer number directly on the website while you are making your booking. For existing bookings, you can contact us to add it for you via email or telephone.


What do i do when my bags goes missing?
First, you report it to the baggage claims department on arrival at your final destination. There you will provide information to the airline to help them track down your baggage. Most airlines use one of the major global baggage tracing systems. All missing baggage information is filed on this system and matched to bags recorded at airports around the world. Once a match is found, the baggage is returned to its owner. The vast majority of mishandled luggage is returned to the passenger within 48 hours.
Can i get a compensation if my bag is lost, delayed or damaged?
To claim a compensation, you should report your lost, delayed or damaged bag immediately at your arrival, to the baggage claims department and write to the airline within seven days after your declaration. You will find more information about compensation in the Passenger Rights FAQs.
How do I make changes to my flight after I have completed a booking?
We recommend that you keep all your Portable Electronic Devices such as laptops, tablets and mobile phones with you in your carry-on baggage. If you are traveling with spare batteries, electronic cigarettes/vapes or back-up power supply (power banks), these must always be carried in carry-on baggage and not checked baggage. Any spare batteries must be individually wrapped to prevent short circuit.
What liquids, aerosols and gels am i allowed to bring on board?
More governments are adopting the guidelines from the International Civil Aviation Organization, the UN's aviation standard-setting body. The current restrictions for liquids, aerosols and gels are that they must be in containers 100ml or equivalent, placed in a transparent resealable plastic bag with max capacity of 1-litre. In principle, restrictions do not apply to medications, baby foods, special dietary requirements, but consult your local airport to be sure.
How much luggage can I take with me?
The rules vary between airlines, destinations and cabin classes. Please check your e-ticket for the stated amount of baggage that you are allowed to carry onboard and check-in at the counter. Additional baggage information can also be found on the airline's website as excess baggage could attract a fee.


For more information on COVID-19 Travel Regulations for each country you plan to visit:?
https://www.iatatravelcentre.com/world.php (click on the country's map)
https://www.iata.org/en/programs/covid-19-resources-guidelines/covid-gov-mitigation/ (scroll down to select your destination country)
What can passengers do to protect themselves from coronavirus infection on board?
The range of simple measures advised by WHO are effective even for passengers on a flight: careful hand-washing on a regular basis, or at least hand sanitize, avoiding touching other people, covering coughs and sneezes (and then hand-washing), avoiding travelling if becoming unwell, and avoiding contact with anyone who appears to be unwell.

Please check our Coronavirus & Health page for more information.
Precautions to Take when Flying
Before heading to the airport: • Ensure compliance with testing protocols where applicable
• Avoid traveling if you have a fever or cough. Seek medical advice if you are unwell
• Perform as many as your travel formalities before heading to the airport. This includes: - Completing e-VISA or travel authorization, contact and health information declaration as per local regulation - Check-in online for your flight, and if possible print your bag tags at home
• Ensure you have sufficient masks and hand sanitizer for your entire journey.
- While at the airport, before departure:
• Wear your mask at all times. Wearing a mask when traveling by air is mandatory.It is a key recommendation of the International Civil Aviation Organization’s (ICAO) Take-off guidance for safe operations during the pandemic, developed jointly with the World Health Organization (WHO), governments and industry.
• Practice physical distancing wherever possible, including when boarding the aircraft.
• Wash or sanitize hands frequently by washing with soap and water or using alcohol-based hand sanitizers.
• Avoid touching your eyes, nose or mouth, especially after contact with commonly touched surfaces. During the flight:
• Wear your mask at all times: - Wear it properly, over your nose and mouth - Change it when it becomes damp
• Avoid unnecessary movement during the flight. Avoid congregating when waiting to use the toilet
• Inform the crew and seek medical care early if you become sick while traveling
• Wash or sanitize hands frequently by washing with soap and water or using alcohol-based hand sanitizers
• Avoid touching your eyes, nose or mouth, especially after contact with commonly touched surfaces
• Do not rush to disembark from the aircraft after it stops at the parking bay. Do practice the same hand hygiene and physical distancing In the arrival lounge:
• Wear your face covering or mask at all times
• Practice physical distancing wherever possible, including when at immigration and baggage claim
• Wash, sanitize or clean hands frequently by washing with soap and water or using alcohol-based hand sanitizers
• Avoid touching your eyes, nose or mouth, especially after contact with commonly touched surfaces
• Comply with any local regulations on contact tracing
Covid-19 Test Procedures
Should only approved labs be used for covid-19 test before travel? Yes, it is quite essential that only approved and authorized covid19 labs are to be patronized and in the case of Nigeria - they have to be listed on the NCDC’s network of accredited testing centers in Nigeria.
- Privacy/Credibility/Security. How secure is my data? Most approved Labs use a heavily secure, state of the art cloud architecture system. Your data is fully encrypted, and is rendered useless outside of their system. Reliable access control ensures that only authorized personnel have access to the information they require and we also keep a log of IP addresses that access your information. Multiple brute force access attempts will be flagged from external IPs which are then blocked.
- How long does the testing process take? Our turnaround time is 48 hours from when sample gets to the lab.
- Can my results be emailed to me? Your results are only made available to you through your personal DiagnoseMe Africa account. Log in to your DiagnoseMe account to view your results.
- Is my data used for research? Most approved Labs have identified the importance of implementing clear work processes that alienates and guards against inappropriate use of samples in each use case. For diagnostics and research, they have designed separate portals. Their portals allows for diagnostic requests, feedback and results retrieval. In the case of research, the portal allows for collection of research participant information with unique participant identification code that ensures privacy and confidentiality and they have deployed a state-of-the-art laboratory logistics management information system that specifically tracks the samples for the purposes for which it was collected.
- What type of tests do you run for detection of COVID-19? The sample type is nasopharyngeal and oropharyngeal (throat swab). We use the RT-PCR method of detection as it is highly sensitive and highly specific for the diagnosis of COVID-19 disease. It is also currently the only approved method of detection for COVID-19.
- Will I be notified if I test positive? In Lagos, we are only authorized to communicate negative results, the state is responsible for communicating Positive results as this could be subject to change.
- I had my test done some days ago, all my colleagues except me have gotten their results? Kindly exercise patience, you will get a notification on your registered email address once your result is ready. Kindly reach out if you do not get an email notification in 48 hours